Shipping policy
PROCESSING
Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.
SHIPPING TIME
We offer FREE STANDARD SHIPPING on all orders over $60.
A shipping fee of 5.9 will be charged on orders under $60
SHIPPING TIME
INTERNATIONAL SHIPPING
Most orders arrive within 7–15 business days. Please note that during busy seasons or unexpected delays, shipping times may be slightly extended. We truly appreciate your patience!
FREQUENTLY ASKED QUESTIONS
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities this time of year, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.
I think my package is lost - what do I do?
If your package has been marked delivered for more than 20 business days, we recommend you reach our directly to the carrier for more information.
Can I change the shipping address on my order?
If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to support@liqubit.com for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.
Can I change the products in my order?
If you have not already received tracking information, please reach out to support@liqubit.com for more help.
Can I cancel my order/get a refund?
Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to support@liqubit.com for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.
I got the wrong product in my order - what do I do?
We are so sorry about this! Please reach out to support@liqubit.com so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other candles! No returns are necessary at this time.
In the case of international orders, we will refund you the cost of the incorrect item. Photo proof is required.
One of my products arrived damaged - what do I do?
We are so sorry about this! If you purchased package protection, please reach out to us directly at support@liqubit.com within 7 days of delivery so we can process a replacement order.
In the case of international orders, we will refund you the cost of the damaged item. Photo proof is required.
My discount code didn't work! Or I forgot to put in my discount code!
Please email us at support@liqubit.com to let us know your order number and we can get this fixed for you. Orders placed outside any given promotional window are not eligible for a price adjustment.
Are you shipping wholesale orders?
Yes! Please reach out to support@liqubit.com for more information.